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FAQ: KDOK INTERNET AUDIO STEAMING

Question

I don't live in the Tyler-Longview MSA as defined by ARBITRON. Why can't I listen to KDOK on the internet?

Answer

Many of the providers of KDOK's programming reserve the right to provide the same programs in other markets outside the Tyler-Longview area. Making our audio available to internet users all over the world could infringe upon those programmers' rights. KDOK makes its programming available to subscribers within the ARBITRON defined area to which KDOK is licensed by the FCC. We offer this as a service to Tyler/Longview area listeners whose listening to KDOK might be impaired by an office building or other form of AM radio reception interference.

Question

Who or what is ARBITRON?

Answer

ARBITRON is the company that conducts radio audience research in virtually every market in the United States. This research is commonly called the "ratings."

Question

Why are you charging a subscription fee? Other radio stations that stream on the internet are offering the service for free.

Answer

We only charge a subscription fee as a means of verifying, through your credit card billing zip code, that you reside within the ARBITRON defined area that KDOK is licensed to serve. 100% of your subscription payment will be donated IN YOUR NAME to the Boys & Girls Clubs of East Texas.

Question

Can I listen to KDOK over the internet when I travel outside the Tyler-Longview MSA?

Answer

Yes. Wherever you go in the world, you can remain connected to your home market via KDOK's programming on the internet.

Question

Can I give my password to other people so that they can listen?

Answer

No. Only you may use your password and it can only be used from one computer at a time. Anyone found to have transferred any account info to an unregistered party will have their account terminated and will be banned from any future registration. We are not in a position to tolerate any infractions or attempts at cheating the system.

Question

What if I subscribe and then I can't get the streaming to work properly?

Answer

Your satisfaction is guaranteed. At any time in the first 30 days after you subscribe, we will refund 100% of your subscription fee via the posting of a credit to the same card you used to activate the subscription. Contact our offices at (903) 593-2519 to request a refund. However, after 30 days we will make the donation in your name to the charitable organization you designed when you subscribed. Once we have donated your subscription fee, your subscription is non-refundable.

IMPORTANT NOTICE

If you click on the link to start the audio streaming and nothing appears to be happening it may be that the player's popup window is not being allow to open. Popup blocking software is probably the cause of this ...you must disable the popup blocker or set any popup blocking software to allow a popup from "streamaudio.com".

Support Information

Please visit the troubleshooting check list first. If you do not find a solution, please include the following in an email to Help@StreamAudio.com:

1. The call letters of the station you are trying to listen to (KDOK)
2. What platform you are using (PC or MAC)
3. Operating System (Windows 98, Windows 2000, Windows ME, etc.)
4. Browser (IE, Netscape or AOL), please include version
5. Version of Windows Media Player
6. Type of internet connection (DSL, Cable Modem, Company Network/LAN, 56k Dial-up)
7. Does your internet connection go through a proxy server or firewall?
8. The nature of the problem

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